1)What are some innovative ways companies provide exceptional (above and beyond), Customer Service (provide four examples)?
2) In the Video David Neeleman (Jet-Blue CEO) explain his three pillars of Customer Service what are they? Also, explain in detail why each pillar is important in relation to Customer Service?
3) In the video, Jay Goltz presents his four steps on “How to Deal With a Customer”. He uses the acronym “SAVE”. Explain in detail what each letter stands for and why this method would be helpful when dealing with customers?
4) What are the benefits of feedback and customer reviews (also give examples of your own shopping experiences)?
5) What is the eagle program, how does this program empower employees to strive in Customer Service? Also, elaborate on the disadvantages and advantages to this program.
6) What are the advantages of bloggers and cross-promotion ( Have you ever purchase an item from a blogger who reviewed the item, explain)?