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Discuss how workplace disputes are resolved fundamentally determines the nature of the employment relationship.

Discuss how workplace disputes are resolved fundamentally determines the nature of the employment relationship.

Case Study Evaluation

Topic: How would you now handle a “grievance” claim?


Individual Project Activity & Criteria %
Project 2: Case Study
Case Study Part > Criteria

·         Abstract > Concise brief

·         Introduction > Relevant

·         Hypothesis/Inquiry questions > Suitability, significance

·         Method (step-by-step) > Innovation

·         Data/Design Lessons > Understanding, suggestions

·         Design > Ease, logic, creativity, appropriate

*Extra credit (5 points towards this Project)?  Present “live” in class on 12/9/20, present via PowerPoint or Video (Time limit: 5 mins) *

Your actions:

* Analyze Chapter 13 and the Grievances process, as well as, outcome (i.e. potential unjustly terminations)

* Identify information (i.e. investigation, discipline, and/or policy)

* Apply labor relation skills

* Provides reading references

* Submit your Case Study Report via email (5 page maximum, MLA format – link: http://www.fullerton.edu/ecs/faculty/hariri/paper.php)




Evaluation Procedures

The following process enables us to give a fair and objective review to each of the case study projects, according to the objectives and criteria set forth in the assignment.

Your Paper should address the following:

  1. Select one topic (listed below) and discuss whether a worker was fired or treated unjustly.

Topic: You can select from one of the below topics


  • Fair and thorough investigation
  • Equal treatment/discrimination
  • Due process rights denial
  • Mitigating circumstances
  • Excessive penalty
  • Communication of the rules
  • Abusive behavior
  • Insubordination
  • Falsification of company records
  • Fighting on the job
  • Workplace violence/threats
  • Sexual harassment
  • Absences/tardiness
  • Use or possession of drugs and/or alcohol
  • Other (must be pre-approved)?
  1. Discuss how workplace disputes are resolved fundamentally determines the nature of the employment relationship.
  2. Decide and discuss if the Employer, Union, or Labor Representative involved contributed (or not) to the achievement of efficiency, equity, and voice. Explain why or why not.
  3. Discuss how various alternative directions for labor relations (Ch. 13), feel free to reference information from Tables 13.1, 13.2 and 13.3, entail similar or different systems for resolving workplace disputes.

Example: “Solidarity unionism might use a traditional union grievance procedure and/or greater worker activism such as wildcat strikes.”

  1. Feel free to experiment between two theories/hypotheses or two articles orcome up with your new theory and hypothesis.
  2. Overall goal, create and defend your hypothesis (How would you handle the claim?)! 


Grades evaluated using the following:


A = demonstrates meeting the objectives and criteria above; serves as a useful model of information for the topic at hand.

B = demonstrates meeting the objectives and criteria above

C = meets several of the objectives and criteria above, is deficient in areas.

D = does not demonstrate meeting the objectives and criteria above


The 25 total points are assigned and described in the criteria table below.

Evaluation of the overall quality of each case study project will be made on the following criteria:


Points Part
2 Abstract – Separate page to include Topic selected & Hypothesis (How would you handle the claim?)
4 Introduction – Topic
2 Hypothesis – Discuss the process & recommendation
4 Method – How to resolve & relationship
4 Data/Analysis – Ch. 13 & your research
6 Conclusions/Lessons Learned – Defend your Hypothesis! Address if achievement of efficiency, equity, and voice was successful or not.
3 Creativity










Sample link:




Abstract – 1 page (separate from 5 pages)

Summary paragraph introducing the project, building, hypothesis, highlights of findings.

Sample: From a case-study based on an analysis model, which takes into account four levels of explanation (personal, interpersonal, group and organizational), and includes the study of the interactions between these different levels, this report puts forward six observations: (1) the importance of performing the analysis on several levels, (2) the existence within harassment situations of two types of process (victimizing and conflictual), (3) the fact that these processes can coexist at different levels of analysis, (4) the existence of interactions between processes, (5) the variability of a situation across time, and (6) the necessity of distinguishing two categories of influence involved in contextual processes. From these conclusions, the authors develop a new analysis model, which is process based, integrative and dynamic.


·     concise brief of the parts to the case study.





Description of building, background information, historical intent, observations, and you decided on topic.


Psychological harassment in the workplace is a problem that has been studied extensively for the last fifteen years. Numerous studies have focused on the two main elements that surround the definition of psychological harassment in the workplace (Quine, 1999; Faulx and Delvaux, 2005):  the behaviour  of  the  harasser  (Leymann,

1990, 1996a; Zapf and Leymann, 1996; Brun and Kedl, 2006; Brodski, 1976; Faulx and  Geuzaine,  2000)  and  the  consequences  for  the  victim  (Brun  and  Kedl,  2006; Soares, 2004; Hirigoyen, 2001; Leymann  and Gustaffson,  1996;  Leymann,  1996a; Tehrani,  2003;  Gold,  2003; Matthiesen  and  Einarsen,  2001, 2004;  Geuzaine  and Faulx, 2003). Most of these authors have also tried to identify risk factors related to harassment, such as the personality of the victim, group dynamics, the characteristics

of the organization, etc.


On the other hand, little research has been dedicated to describing more dynamically how different processes interact with each other to generate psychological harassment….






·     selection of an interesting or challenging topic;

·     relevant issues to current topic that address current or historical labor grievances and associated topics covered during the class.



Hypothesis / Inquiry Questions

A question converted to a statement that can be tested, deals with one relevant topic, and has only one clause.

Sample: The main hypothesis concerning the group level is that anxiety, conflict and instability within a group are redirected towards a single individual, who plays the role of the scapegoat (Garcia and Hue, 2002). In other words, violent actions towards an individual appear when the group, after going through a period of frustration, designates one person as “responsible for all of their troubles” (Hirigoyen, 1998). A group  in difficulty maintains its balance at the cost of a reinforcement of its norms and cannot

tolerate the fact that an individual deviates from them (Leymann, 1996a). If this is the case, these deviations precipitate the rejection of the individual in question (Zapf and Einarsen, 2003).  This theory has been most often proposed in cases of harassment from a group of individuals towards a single individual, and is close in perspective to work on bullying at school (Olweus, 2003).


·     suitability in scope and context to the case study topic;

·     testable and well-framed statement linking intent/research to topic.

·     Significance in going beyond the mundane.




Step-by-step procedure that explains how, who, what, where and details of the collection of information.

Sample: The detailed clinical case study described here is based on the story of one subject, Lucie, who agreed to participate in this research, the objective of which was to gain a better understanding of psychological harassment in the workplace. What will be examined here is thus the view of this case, as the individual, who sees herself as a victim, tells it. The analyses must therefore be considered in light of the subjectivity inherent in any clinical analysis. Her case appeared to us as a particularly good illustration of the ways processes intertwine within situations of presumed psychological harassment in the workplace. This is because the individual’s narration brings to light, despite the small size of the organization, processes that appear at different levels, including dynamics of both the “conflictual” and “harassment” types. We have also chosen to present a situation that unfolds over a long period of time, allowing an observation of the effect of time on the evolution of the situation.








·     innovative utilization of field methods which are well-matched to the hypothes(es) and based upon direct experience with the selected building;

·     appropriate approach and use of method for this case study.



Data / Analysis

Sample: Collection of data and explanation and interpretation of the results. The following analysis is based on the study of six interviews, which lasted between one and one and a half hour. The process of data collection took place in two steps: (1) the individual was invited to narrate her story in a general sense; and (2) she was questioned according to interview guidelines, which followed the analysis model (see Figure 1). Technically, the interviews were conducted with the use of specific prompts (directional actions that initiate a conversation on a specific subject) and of reminder boosters (subordinate actions that refer to the previous statement of the interviewed individual) (Gighlione and Blanchet, 1991). The interviews occurred in the presence of a silent observer. The presence of this silent

Observer allowed for a comparison and a consolidation of the analysis. Between each interview, the interviewer and the observer were able to exchange impressions and clinical analyses, and to go back to the individual’s actual words in order to consolidate and support their observations.


Next, we carried out a thematic analysis in order to perform a classificatory study, which consists of establishing descriptive categories referring to text variables that are exclusive of one another and which fragment and organize the speech (Poirier, Clapier-Valladon and Raybaut, 1996). The descriptive categories are defined by the analysis model presented in Figure 1.




·     effective communication and analysis of results in response to the research questions;  this may include creative or unique ways of representing data; provide all references

·         This were you can provide your comments and other research to support your hypothesis & successfully end with a strong conclusion.

·         Check out link for some additional examples – check out figures 1 & 2, as well as table, “Comparison of procedures of two Corporations: Differences.:



Conclusions / Design Lessons Learned

Concise statements of key findings and what was learned.

Sample: Lucie’s case demonstrates the importance of analyzing on several levels, and surprisingly of going beyond a strictly interpersonal study of situations of psychological harassment, including in situations showing the characteristics of a primarily “psych relational’ problem.  Indeed, Lucie’s situation first appears as an essentially interpersonal problem, fed by a problematic personal functioning. This situation presents all the characteristics of an interpersonal relationship of perverse seduction. It is therefore very tempting to limit the study to this level. Yet, Lucie’s case demonstrates the importance of extending the analysis to other levels and of studying the way in which these levels can interact with each other.

This case demonstrates the existence of processes relating to both conflict and victimization within harassment situations. Although conflict and harassment tend to be viewed as opposed in the literature, we observe that victimization processes and conflict-related processes can co-exist.….



As a result, an integrative, process-based and dynamic model is therefore now available for future analyses, which will allow the description of how different levels intertwine and how conflict and victimization connect in situations of presumed psychological harassment….


·     understanding of the complexities and variables of the project.

·     appropriateness of concluding statements and significant references

·     suggestions for studies to build upon this case study.



Design: “Be Creative”

·     ease and logic of navigation;

·     readability and clarity;

·     creativity in using to enhance the representation of data.

·     appropriate attribution, acknowledgement, etc.





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